“We have an IT team — but every request is chaos.”
Often overlooked, processes are the cornerstone of IT operations. No tickets, no inventory, changes made “quickly” on a Friday evening — the tool was never the problem. We design how IT requests, incidents, changes and assets should flow in your company, then configure the tools to match. Healthy processes, predictable results.
Pick what you need. Nothing is a bundle here.
ITSM health check
How your IT department works today — requests, incidents, changes, inventory — and what to fix first. Interviews, workflow review, a written report with a priority list.
ServiceDesk design and implementation
A single point of contact for every IT request, with clear roles, response times and a tool configured to match.
Incident and request management
A clear process for “something is broken” and “I need something”: who picks it up, how long it takes, how it escalates.
Change management
Changes happen planned, approved and with a way back — change types, approval flow, a change calendar.
Asset inventory
Exactly which devices, licences and services you have, who uses them, how they depend on each other. Automated discovery, then kept current.
Knowledge base
Known solutions and procedures written down, findable and actually used.
CRM process design
How a customer moves from first contact to contract — stages, roles, reports — and the CRM configured along that path.
HR process design
Hiring, leaving and leave as clear processes, with the IT steps included: accounts created and closed on time.
Consultancy by the day
An experienced IT-process consultant, on-site or remote, with a short report at the end of each day.
Health check → written findings and priorities → design workshops with your team → implementation in your tools (or ours) → hand-over and a follow-up after 90 days.
Companies of 50–500 people with an IT team of 2–15. Sold on experience, priced per day or per project.
ITSM health check
2 days, a written report, and you decide what's next.